Terms of Service

Effective Date: 10/10/2025

By opting in to receive SMS messages from GrayCore Floors and GrayCore Wholesale, also known as Gray Core Floors LLC (“we,” “us,” “our”), you agree to these Terms and Conditions (“Terms”).

SMS Messaging Service

By providing your phone number, you consent to receive SMS text messages from GrayCore Floors for:

• Appointment reminders

• Marketing messages

• General two-way communication related to products marketed by GrayCore Floors

Message and data rates may apply.

Message Frequency

You may receive more than one message unless you opt out.
While message frequency varies, you can expect at least 4 messages per month, but not limited to this number.

GrayCore Floors and GrayCore Wholesale reserve the right to change message frequency at any time.
We and our carriers are not liable for delayed or undelivered messages.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier’s plan and terms.

Privacy Policy

Your information is handled in accordance with our Privacy Policy.

Cancellation / Opt-Out Instructions

You may opt out of SMS messages at any time by replying STOP to any message.
After opting out, you will receive one final confirmation message.

Help / Customer Support

Text HELP for assistance or contact us directly at 678-210-3077.

Liability (SMS)

We are not responsible for charges, errors, delays, or undelivered messages caused by carriers or third-party providers.

OVERVIEW

Welcome to GRAYCORE FLOOR.
The terms “we,” “us,” and “our” refer to GRAYCORE FLOOR.

GRAYCORE FLOOR operates this website and store, including all related information, content, tools, products, and services (collectively, the “Services”) to provide you with a curated shopping experience.
Our store is powered by Shopify.

By visiting or using our Services, you agree to these Terms of Service and our Privacy Policy.
If you do not agree, please do not use our Services.

SECTION 1 – ACCESS AND ACCOUNT

• You must be the age of majority in your jurisdiction to use our Services

• You are responsible for providing accurate and complete account information

• You are responsible for maintaining the security of your account

• Accounts may not be transferred, sold, or assigned

SECTION 2 – OUR PRODUCTS

• Product colors and appearance may vary based on device settings

• We do not guarantee products will meet expectations beyond descriptions

• Product descriptions may change without notice

• We may discontinue or limit product availability at any time

SECTION 3 – ORDERS

• Orders are offers to purchase and may be accepted or declined

• Payment must be received before acceptance

• Order cancellations may not be possible once accepted

• Returns are governed by our Refund Policy

• Purchases are for personal use only, not resale

SECTION 4 – PRICES AND BILLING

• Prices and promotions may change without notice

• Prices exclude taxes, shipping, and customs unless stated

• You agree to provide accurate billing and payment information

• You authorize charges to your provided payment method

SECTION 5 – SHIPPING AND DELIVERY

• Delivery times are estimates and not guaranteed

• We are not liable for carrier, customs, or external delays

• Risk of loss passes to you once items are handed to the carrier

SECTION 6 – INTELLECTUAL PROPERTY

All content on the Services is owned by GRAYCORE FLOOR or its licensors and is protected by intellectual property laws.

You may not reproduce, distribute, or exploit any content without written permission.

SECTION 7 – OPTIONAL TOOLS

• Third-party tools are provided “as is”

• We are not responsible for third-party tools or services

• Use is at your own risk

SECTION 8 – THIRD-PARTY LINKS

We are not responsible for third-party websites, content, or transactions.
Accessing third-party sites is at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

GRAYCORE FLOOR is powered by Shopify, but all transactions are directly between you and GRAYCORE FLOOR.
Shopify is not liable for any purchases or disputes.

SECTION 10 – PRIVACY POLICY

Personal information is handled according to our Privacy Policy and Shopify’s Privacy Policy.

SECTION 11 – FEEDBACK

Any feedback submitted grants us a perpetual, royalty-free right to use it.
We are not obligated to compensate or respond to feedback.

SECTION 12 – ERRORS AND OMISSIONS

We reserve the right to correct errors, inaccuracies, or omissions at any time without notice.

SECTION 13 – PROHIBITED USES

You may not use the Services for unlawful, abusive, fraudulent, or malicious purposes.
Violation may result in termination of access.

SECTION 14 – TERMINATION

We may terminate access at any time without notice.
Certain sections will survive termination.

SECTION 15 – DISCLAIMER OF WARRANTIES

Services and products are provided “as is” and “as available.”
We disclaim all warranties to the fullest extent permitted by law.

SECTION 16 – LIMITATION OF LIABILITY

To the maximum extent permitted by law, GRAYCORE FLOOR shall not be liable for indirect, incidental, or consequential damages.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless GRAYCORE FLOOR and its partners from claims arising from your use of the Services.

SECTION 18 – SEVERABILITY

If any provision is deemed unenforceable, the remaining provisions remain valid.

SECTION 19 – WAIVER & ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and GRAYCORE FLOOR.

SECTION 20 – ASSIGNMENT

You may not assign these Terms without consent.
We may assign them without notice.

SECTION 21 – GOVERNING LAW

These Terms are governed by the laws of the jurisdiction where GRAYCORE FLOOR is headquartered.

SECTION 22 – HEADINGS

Headings are for convenience only and do not affect interpretation.

SECTION 23 – CHANGES TO TERMS

We may update these Terms at any time. Continued use constitutes acceptance.

SECTION 24 – CONTACT INFORMATION

For questions regarding these Terms, contact us at:
📧 amazon@graycorefloors.com