Refund Policy

At GrayCoreFloors, we offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.

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Eligibility for Returns

To be eligible for a return, your item must:

• Be in the same condition as received

• Be unworn or unused

• Have all original tags attached

• Be in the original packaging

• Include a receipt or proof of purchase

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How to Start a Return

To initiate a return, please contact us at amazon@graycorefloors.com.

If your return is approved, we will provide:

• A return shipping label

• Instructions on how and where to send your package

Items returned without first requesting approval will not be accepted.

For any return-related questions, you may contact us at amazon@graycorefloors.com.

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Damages and Issues

Please inspect your order upon delivery.
If your item is defective, damaged, or if you receive the wrong item, contact us immediately so we can evaluate the issue and make it right.

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Exceptions / Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

• Perishable goods (e.g., food, flowers, plants)

• Custom or personalized products

• Personal care or beauty products

• Hazardous materials, flammable liquids, or gases

If you have questions about a specific item, please contact us before initiating a return.

Sale items and gift cards are non-returnable.

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Exchanges

The fastest way to receive the item you want is to:

1. Return the item you currently have

2. Once the return is approved, place a new order for the replacement item

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European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification.

Returned items must:

• Be in their original condition

• Be unworn or unused

• Have tags attached

• Be in original packaging

• Include proof of purchase

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Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• Approved refunds will be issued to your original payment method

• Refunds are processed within 10 business days

• Bank or credit card processing times may vary

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at amazon@graycorefloors.com.